Platform Architecture
By coordinating customer interactions across all channels, Px delivers an unparalleled end-to-end journey experience. Px adapts interaction designs to suit the capabilities of the device and the preferences of the user, and supports type, touch and speech modalities. Px automatically learns from each interaction to improve the experience for the next ineraction.
Px provides central control of business rules, backend integration and interaction logic, thus supporting the real-time management that keeps your self-service solutions in line with changes to your product, marketing, or operation strategies.
By leveraging Px to automate journeys, customers become more confident utilizing self-service, thus reducing requests for live assistance. When journeys cannot be completed in self-service, Px integrates with your contact center infrastructure to provide chat and voice agents with the contextual information to understand and resolve customer issues efficiently.
- Widgets
- Events and Controls
- Language Models
- State Management
- Presence and Location
- Conversation Skills
- Process Flow
- Business Rules
- Channel Orchestration
- Intent Prediction
- Experience Analysis
- Targeting/ Segmentation
- Context Management
- Workflow Management
- Performance Modeling
