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[24]7 Raising Eyebrows…and the Customer Service Bar
Kathy.Juve | May 11, 2012
As you may have noticed, [24]7 has a new face, and we’re raising awareness these days--as well as some eyebrows (see 1:52 in the video, where what we’re doing is so futuristic it’s compared to “fantasy life”)—across the industry with our recent partnership news with Microsoft, and the honest comments we’ve made on what we like to call the “Customer Service Stone Age”—basically the currently state of customer service and how technology can be leveraged to improve the customer experience.
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Bringing Big Data to Customer Service
stimalsina | March 22, 2012
In the 2009 movie “The Hangover,” Zach Galifianakis’ character asks the receptionist checking him into Caesars Palace, “Do you know if the hotel is pager friendly?" The line drew huge laughs in 2009, but in 1999, 45 million pagers were in use in the United States. Less than a decade later, the devices served as laughing material.
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