At [24]7, we think about consumers and the journeys they take to get things done with a company. We build software applications that simplify the common journeys a consumer undertakes.
A consumer journey is a series of interactions that lead to a specific outcome for the consumer—one that can be as complex as resolving questions about a first bill or as straightforward as a credit card fraud alert. Our Predictive Experience (Px) Platform manages the largest self-service network in the world with 2.5B interactions. Our application suites are tailored to industry-specific consumer journeys. These applications resolve the common issues that cause problems for the consumer and escalate costs for the enterprises. The Px Platform powers these interactions across all self-service and agent-assisted channels—online, speech, or mobile.
What is included?
Our applications are delivered as cloud-based services, and include one or more channels, fast implementation, managed service support, and integration to back-end databases. You choose one or more channels: Px Online, Px Speech, Px Mobile, and Px Assist. Where human interaction is required as a safety net, our technology seamlessly handles the transfer to live agents and empowers them with interaction history and context needed for a smart resolution.
All our applications enable people to connect with companies in the channel they prefer, whether it’s through the web, speech self-service or mobile devices. And for those who require more help, we offer assistance through chat and live agents in contact centers. It’s all about providing integrated, immersive and context-rich solutions that deliver the ultimate in intuitive consumer experiences across all channels.
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